Refund & Cancelation policy

1. Introduction Welcome to Custom Website Creator (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services, including but not limited to website design and development, social media marketing & management, app development, and content writing. You agree to abide by these Terms by accessing or using our services.
2. Services We provide digital services, including but not limited to:

• Website design and development
• Social media marketing & management
• App development
• Content writing

The scope, timeline, and deliverables of services will be agreed upon in writing before commencing a project.

3. User Responsibilities By using our services, you agree to:

• Provide accurate and necessary information for service execution
• Comply with all applicable laws and regulations
• Do not use our services for any unlawful or fraudulent activities

4. Payment Terms

• Payments must be made according to the agreed-upon pricing and payment schedule.
• We may require an upfront deposit before commencing work.
• Failure to make timely payments may result in project delays or termination.

5. Intellectual Property

• Any content or design created by us remains our property until full payment is received.
• Upon full payment, ownership rights will be transferred to the client, unless otherwise specified.
• We reserve the right to use project deliverables for portfolio and marketing purposes unless agreed otherwise.

6. Confidentiality Both parties agree to keep any confidential information shared during the project private and not disclose it to any third party.
7. Revisions and Approvals

• Clients are entitled to a specified number of revisions as agreed in the service contract.
• Any additional revisions beyond the agreed scope may incur extra charges.

8. Termination of Services

• Either party may terminate services with prior written notice.
• If the client terminates services before project completion, fees for work done up to that point will be due.
• We reserve the right to terminate services if the client violates these Terms.

9. Liability and Warranty

• We strive to provide high-quality services but do not guarantee specific results.
• We are not liable for any direct, indirect, or incidental damages arising from the use of our services.

10. Changes to Terms We reserve the right to modify these Terms at any time. Continued use of our services after changes constitute acceptance of the new Terms.
11. Governing Law These Terms are governed by and construed by the laws of (jurisdiction)
12. Contact Information For any questions regarding these Terms, please contact us at (contact information)

Refund and Cancellation Policy

Effective Date: 

At Custom Website Creator, we strive to provide top-quality custom website creation services tailored to your unique business needs. We understand that circumstances may arise where you need to cancel a project or request a refund. This policy outlines our approach to refunds and cancellations for our website development services.

1. Cancellation Policy

1.1 Client-Initiated Cancellations

• • Before Project Commencement: If you cancel your project before work begins, you are eligible for a 100% refund, minus any payment processing fees.
  • After Project Has Started:
    • With 24-48 hours: 50% refund of the total project cost (excluding non-refundable deposit, if applicable).
    • After 48-72 hours: 30% refund of the total project cost.
    • After 72 hours: No refund will be issued, but you may request a partial credit for future services, at our discretion.
  • Custom Work Completed: Once custom development work has been completed or delivered, no refund will be granted.

• Change of mind: no refund will be processed because of change of mind

1.2 Company-Initiated Cancellations

• If we cancel a project due to unforeseen circumstances or an inability to fulfill the contract, the client will receive a full refund, including any deposit paid.
• If cancellation occurs due to a client’s breach of contract, including but not limited to non-payment, failure to provide required materials, or violation of terms, no refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

Refunds are only applicable under the following conditions:

• A duplicate payment was made by mistake.
• The service could not be completed due to our inability to deliver.

2.2 Non-Refundable Items

The following are non-refundable:

• Deposits or advance payments (unless project has not started).
• Fees paid for third-party services such as domain registration, hosting, premium plugins, or software licenses.
• Work that has already been completed and approved by the client.
• Any services that were partially completed but abandoned due to client inactivity beyond 30 days.

2.3 Refund Processing Time

• Approved refunds will be processed within 45-60 business days from the date of approval.

3. Revision and Scope Change Policy

• All website projects include a predefined number of revisions (as stated in the contract).
• If the client requests significant changes outside the original scope of work, additional charges may apply.
• If the client refuses to proceed with additional charges for out-of-scope requests and wishes to cancel, the refund policy under Section 1.1 will apply.

4. No-Show and Inactivity Clause

• If the client fails to respond, provide necessary information, or communicate within 10 consecutive days, the project may be deemed abandoned, and no refund will be issued.
• To resume work after an extended period of inactivity, a restarting fee may apply, depending on the extent of the delay.

5. Contact Information

For refund and cancellation requests, please contact us at:
Email: sales@customwebsitecreator.com
Phone: +1 (628) 300-4480
Business Hours: 9:00 – 5:00

By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.